Terms of Use

Bengal Shoe Machinery Pvt Ltd (“BSM”/”we”/”our”/”us”) is deeply committed to establishing and upholding trust with the users of our Website. We genuinely hope that your online experience with us is both enjoyable and secure.

1. Use of the Site

We invite you to freely explore our Website and actively contribute materials such as questions, posts, and multimedia content (e.g., pictures, videos). However, it is imperative that your usage of the Website and the materials you contribute adhere to legal and ethical standards. Kindly ensure that you do not engage in any of the following activities:

a) Infringe upon another person’s right to privacy;
b) Violate intellectual property rights belonging to others;
c) Make defamatory statements, including those targeting BSM, or participate in activities that involve pornography, racism, xenophobia, hatred, violence, or disorder;
d) Upload files that may contain viruses or pose security risks;
e) Compromise the integrity of the Website in any manner.

Please be aware that BSM reserves the right to remove any content from the Website that we perceive as illegal or offensive.

2. Data Protection

We place utmost importance on the protection of your personal data and are committed to ensuring its security and confidentiality. Our Privacy Policy governs the handling of any personal data or material shared on this website, outlining the measures and practices we employ to safeguard your information.

3. Intellectual Property

3.1 Content provided by BSM
All materials published on the Website by or on behalf of BSM, including text and messages, are protected by intellectual property rights, such as copyright and trademarks, owned by BSM or its licensors. You are permitted to reproduce extracts of the Website for your personal, non-commercial use, on the condition that you respect and preserve all intellectual property rights, including any copyright notice accompanying such content.

3.2 Content provided by you
By contributing content to this Website, you affirm that you are either the author of the content or possess the necessary rights (granted by the rights holder) to share such content (e.g., pictures, videos, music). You acknowledge and agree that any content you provide will be treated as non-confidential and non-proprietary, subject to the provisions of our online Privacy Policy. Consequently, you grant BSM a royalty-free, perpetual, worldwide license to use, disclose, reproduce, transmit, publish, or broadcast the content you contribute for purposes related to our business.

Please note that BSM retains the freedom to decide whether or not to use the content you provide. Furthermore, it is possible that BSM may have previously created similar content or acquired such content from other sources. In such cases, all intellectual property rights in the content shall remain with BSM and its licensors.

4. Liability

While Bengal Shoe Machinery Pvt Ltd (BSM) strives to ensure the accuracy of the materials on our website and takes precautions to minimize disruptions, we cannot be held responsible for any inaccuracies, disruptions, discontinuance, or events that may cause direct or indirect damage to you. Any reliance you place upon the materials on this website is at your own risk.

Our website may include links to third-party websites beyond BSM’s control. These links are provided for your convenience, and BSM does not endorse or assume any responsibility for the content, accuracy, or functionality of such third-party websites. We encourage you to review the legal notices of these third-party websites, including any updates or changes.

If you operate a third-party website and wish to link to our website, we generally permit linking as long as you use the exact homepage URL (without deep linking) and do not imply affiliation or endorsement by BSM. You must refrain from using framing techniques or similar practices and ensure that the link opens in a new window.

To the extent permitted by law, BSM, its directors, officers, employees, agents, or any third party involved in creating, producing, or delivering this website shall not be liable for any incidental, consequential, indirect, punitive, or special damages arising from the use or inability to use the website, including any information or transactions provided or downloaded from the website. Additionally, BSM disclaims liability for any errors, omissions, or inaccuracies in the website and its materials or information downloaded through it, even if we have been advised of the possibility of such damages.

5. Changes

BSM reserves the right to modify these Terms of Use at any time. We recommend checking this page periodically for updates and new information.

6. Governing Law and Jurisdiction

This website is intended for users located in India. BSM makes no representation that the products and content on this website are appropriate or available in locations outside of India. You and BSM agree that any claim or dispute relating to the website shall be governed by Indian law and brought before the courts of Delhi/New Delhi, India.

7. Indemnification

You agree to indemnify, defend, and hold harmless BSM, its subsidiaries, affiliates, directors, officers, employees, agents, and any third-party information providers to the website (“Indemnified Parties”) from any losses, expenses, damages, costs, liabilities, claims, or demands, including reasonable attorneys’ fees, arising from or related to: (1) your contributions; (2) your use of the website; (3) your breach of the Terms of Use; (4) your violation of third-party rights, including intellectual property rights; or (5) any harmful act towards another user of the website with whom you connected via this website, including negligent or wrongful conduct.

Notwithstanding the above, BSM reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify the Indemnified Parties. You agree to cooperate, at your expense, with our defense of such claims. We will make reasonable efforts to notify you of any such claim, action, or proceeding subject to this indemnification when we become aware of it.

8. General Provisions

These Terms of Use, along with any policies or operating rules posted by Bengal Shoe Machinery Pvt Ltd (BSM) on the website, constitute the entire agreement and understanding between you and BSM. The failure of BSM to exercise or enforce any right or provision of these Terms of Use shall not be considered a waiver of such right or provision.

These Terms of Use are governed by and construed in accordance with the fullest extent permitted by law. BSM reserves the right to assign any or all of its rights and obligations to others at any time. BSM shall not be held responsible or liable for any loss, damage, delay, or failure to act caused by any event beyond our reasonable control.

If any provision or part of a provision of these Terms of Use is deemed unlawful, void, or unenforceable, it shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and BSM as a result of these Terms of Use or the use of the website.

9. Cancellation, Returns, and Replacement Policy

This cancellation, return, and replacement policy is applicable only to products purchased from BSM India website www.bsmindia.com.

Order Cancellation

You can cancel your order online only within 2 hours after placing the order.

Damaged Product

If you receive a damaged product, please contact us within 24 hours of receipt at our customer care number 9310-42-32-42 or write to us at support@bsmindia.com to register your complaint. Please inspect the product before use.

Our service team will contact you for product inspection, and if the product is determined to be irreparable, we will arrange for a replacement. Replacement is subject to the collection of the damaged product.

Defective Products

If the product is defective or malfunctioning, please contact us at our customer care toll-free number 9310-42-32-42 or write to us at support@bsmindia.com.


You are eligible for a refund only in cases where damaged or replaceable products are unavailable. The refund will be initiated within 15 days of approval of your claim.

10. Contact Us

If you have any questions or comments regarding the website, please feel free to contact us using the following details:

Phone: +91-9310-42-32-42
Email: support@bsmindia.com
Address: (Registered Office)

Bengal Shoe Machinery Pvt Ltd

Plot at Khasra No. 64/10/3 and 64/11/1, Mundka Industrial Area, Near Prashant Dharam Kanta, Opposite Metro Pillar No. 583, West Delhi, Delhi-110041